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IT Help Desk Specialist

Andrews, SC | IT | SafeRack

PURPOSE OF THE POSITION:

The ITHD Specialist is responsible for all aspects of IT Service Desk support, including Helpdesk and Desktop responsibilities. This position will review and close Helpdesk tickets, create/build/deploy desktop/laptop HW, create/build/deploy desktop images and support all HW and SW pertaining to desktops/laptops (including Win7, Win8, MS Office, MAC OS, etc.)

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Set up, maintain and troubleshoot Microsoft Windows and Apple Mac OS desktop and notebook computers
• Assisting office workers with desktop/notebook systems
• Providing computer support on both software and hardware
• Testing of computers and ensuring that computer systems are functioning properly
• Physical setup of computers and software installations
• Individual assessments of computer systems to identify the problem(s)
• Maintenance and upgrading of computer systems
• Networking and connecting computers within the organization
• Orienting new staff on how to use computer hardware and software
• Maintain excellent communication with all end users and other members of the technology department
• Document issue resolution using the help desk ticketing system
• Troubleshooting routine problems and maintenance of systems
• Maintaining other computer peripheral devices such as printers and solving problems if they arise
• Coordination of computer maintenance with other network operations staff
• Performs hardware diagnostics and coordinates repairs
• Carrying out other duties as requested by management. Includes move/furniture assembly and lightweight facility maintenance as needed
• Setup, configuration, troubleshooting of desktop/notebook hardware and software (Windows7, XP and Mac OS)
• Experience with Microsoft Office 2010 and/or 2013
• Troubleshooting Windows and Mac OS desktops and notebooks, as well as iOS and Android devices, in a networked environment
• Knowledge of TCP/IP networking and related network services (i.e. DNS, SMTP, DHCP, etc.)

SPECIFICATIONS FOR THIS POSITION:

Education Required: A+ Certification required, MCDST or coursework in MIS/IT a plus

Experience Required: 2-5 years prior IT experience with setup, configuration and troubleshooting of desktop/laptop HW and SW

OTHER REQUIREMENTS:

• Ability to clearly communicate technical concepts to non-technical people
• Ability to recognize, analyze and effectively solve problems in a timely and organized manner using industry best practices and procedures
• Ability to multi-task in a fast-paced environment
• Ability to work with minimal supervision
• Excellent communication skills
• Customer service oriented
• Able to lift 50-75lbs
• Requires strong analytical thinking skills
• Excellent PC skills and demonstrates proficiency with MS Office Suite
• Ability to handle multiple tasks and prioritize work effectively
• Familiarity with Dell Kace tool
• Experience creating and maintaining desktop images
• Experience packaging, testing, deploying and updating software
• Ability to assist with long term strategies and capacity planning for future hardware needs

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  • EEOC Compliance

    SixAxisLLC is subject to Executive Order 11246, as amended, which requires Federal contractors to ensure that applicants are employed and that employees are treated during employment without regard to their race, color, religion, sex, sexual orientation, gender identity, or national origin. We are therefore requesting information about race and gender in order to comply with government reporting requirements and in order to ensure equal employment opportunity. Submission of this information is voluntary and will be kept confidential. Refusal to provide it will not subject you to any adverse treatment. The information provided will be used only in ways that are not inconsistent with Federal affirmative action regulations.


  • This company is also subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment veterans in the following classifications:
    • A “disabled veteran” is one of the following:
      • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
      • a person who was discharged or released from active duty because of a service-connected disability.
    • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
    • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
    • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
    If you believe you belong to any of the categories of protected veterans listed above, please indicate by checking the appropriate box below. As a Government contractor subject to VEVRAA, we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

  • Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.
    If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

    Disability

    You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:

    • Blindness
    • Deafness
    • Cancer
    • Diabetes
    • Epilepsy
    • Autism
    • Cerebral Palsy
    • HIV/AIDS
    • Schizophrenia
    • Muscular Dystrophy
    • Bipolar Disorder
    • Major Depression
    • Multiple Sclerosis (MS)
    • Missing Limbs or Partially Missing Limbs
    • Post-Traumatic Stress Disorder (PTSD)
    • Obsessive Compulsive Disorder
    • Impairments requiring the use of a wheelchair
    • Intellectual Disability (Previously Called Mental Retardation)

Join The Team

There’s something special about SixAxis. There’s a sense of pride that comes from building brands people love and making the most of ourselves as a company and as individuals. We are on a new journey of growth, building on our most formidable assets: our brands, our financial strength, our global reach, our unrivaled distribution system and the strong commitment of our management and employees worldwide.
Learn More About SixAxis

What We Offer

  • Competitive Pay and Salaries
  • Annual Incentives
  • Company Matched 401K
  • Excellent Health Benefits

As market dynamics evolve, we regularly assess our benefits programs to ensure employees receive those benefits they value and are provided with diverse options that address the issues of individual and families and promote healthy lifestyles.


SafeRack is an Equal Opportunity Employer.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use the online application process and need an alternative method for applying, you may contact 843-264-8096 ext.1240 or pdzurik@saferack.com for assistance.